Parallels Business Automation

Parallels Business Automation is a complete business support system for cloud services. Click below for frequently asked questions, documentation and other helpful tools to get the answers you need.

  1. What are the differences between PBA and PBA Standard?

    Parallels offers two levels of automated provisioning and billing solutions: Parallels Business Automation Standard, a cost-effective set of basic provisioning and billing capabilities, ideal for smaller hosting services; and Parallels Automation, a more full-featured set of capabilities designed for larger hosting services that offer more services or larger-scale deployments.

    To understand the differences between Parallels Business Automation and Parallels Business Automation Standard, please go to:

  2. Which browsers are supported by Parallels Automation?
    • Internet Explorer 8.x and above (recommended)
    • Mozilla Firefox 8.x and above on all platforms (recommended)
    • Safari 5.x and above for Mac (recommended)
    • Chrome 16.x and above on all platforms (recommended)
    • Default browser (Safari) on iOS 5.x
    • Default browser on Android 2.4
    • Default browser (IE) on Windows Phone 7.x
  3. Where can I find the latest release notes for PBA?

    For the latest release notes, please go to PBA 5.1 Updates article or PBA 5.4 Updates article.

  4. How can I customize localization for the store?

    Please go to to learn how to customize localization.

  5. What do you do when you get an "Account blocked, order cannot be placed" message?

    To understand what to do, please review the latest KB article at:

Recommended Product Knowledge Base Articles

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Parallels Lifecycle Policy

To facilitate your long term planning details, Parallels lifecycle policies are published at

Self Service Resources

  • Knowledge Base

    Search our database of articles for known solutions.

  • Documentation

    Get to know Parallels products product features, how to operate them and how to use them.

  • Parallels Forum

    Connect with fellow Parallels users. For information on specific Parallels products, see the appropriate product forums.

  • Parallels PartnerNet

    A dedicated community portal designed to provide assistance to users and developers who want to integrate their own software with Parallels products.

Desktop Virtualization
- Parallels Desktop 9 for Mac
- Parallels Transporter
- Parallels Desktop Switch to Mac Edition
- Parallels Desktop for Mac Enterprise Edition
- Parallels Management-Mac for Microsoft SCCM
Server Virtualization
- Parallels Cloud Server
- Parallels Containers for Windows 6.0 Beta
- Parallels Virtuozzo Containers
- Parallels Automation
- Parallels Automation for Cloud Infrastructure
- Parallels Business Automation Standard
- Parallels Virtual Automation
- Parallels Plesk Panel Suite
- Web Presence Builder
- Parallels Plesk Automation
- Parallels Small Business Panel
- Value-added Services for Hosters
- Parallels Partner Storefront
Services & Resources
- Cloud Acceleration Services
- Professional Services
- Support Services
- Training & Certification