Workspace-as-a-service (WaaS) is an emerging service that is beginning to gain market traction. IDC estimates the global WaaS market to be $661 million by 2016 with an 84.6% CAGR from 2011-2016...

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Cost Control and Agility:
Key Drivers of Government Cloud Adoption


The continuing economic problems sweeping across Europe the past few years, which have been impacting other markets one way or another, are driving governments to rethink their IT strategy...

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Is Your Support Department Overworked? Make Life Easier With These Four Tips


Dealing with annoyed, frustrated, and often uneducated end users is by no means an easy job for your support professionals. Imagine a world where you can free them up to deal with the harder, more complex customer scenarios and solutions that take the greatest time to resolve and implement...

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Online Support – Easy to Do Badly, Hard to Do Well


Every business wants to do online support, and everyone wants to do it well. So why are there so many TERRIBLE online support sites...

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Linux Container Security is Not the Problem


In an article on InfoWorld, Parallels CTO, James Bottomley, a key contributor to containerization on Linux, pushes back on security claims and other criticisms...

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5 Critical Success Factors for Cloud Service Delivery (5-Part Series)



With the worldwide market for cloud services projected to surpass $125 billion annually by 2016, it’s no wonder that everyone wants to get into the cloud...


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Why Online Support Systems Go Bad and What You Should Be Doing About It


We identified the key difference between good and bad online support systems. The answer to this mystery — and the answer to how to build a good online support system — is the same, single word...




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WordCamp SF Recap: Democratize Publishing and Do What You Love


The Parallels Plesk team recently attended WordCamp San Francisco. Read this post to learn the trends in the WordPress community and more...

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Parallels SMB Cloud Insights for the
United Kingdom


The new report for the UK shows Cloud Services Market reaches £1.9 billion in 2014...



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Case Studies

Web design and hosting company Freom partners with Conetix to address their customers’ web security and WordPress management challenges with new Parallels Plesk 12 features.

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Blacknight selects Parallels Linux Shared Hosting NG for high density hosting. New solution scales up to 15,000 websites per server while supporting multiple versions of PHP.

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Upcoming Events

OpenStack #containerchat on November 11


Join @ParallelsCloud and @jejb_ on Twitter for a conversation about OpenStack and containers following the OpenStack conference in Paris. Search hashtag #containerchat at 9 a.m. PST/ 12 p.m. EST on Tuesday November 11 & come prepared with your questions.

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Free Parallels Plesk Automation Expert Level Training and Certification on November 17-18


Don't miss out on this great opportunity. Learn the advanced skills you need to configure, maintain and effectively monitor the Parallels Plesk Automation infrastructure. This training is being offered on November 17-18, 9 a.m. - 1 p.m. PST.

Register Now »

Tips and Resources from Support

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