Buy Support and Services

Get the support you need and deserve — 24/7! Parallels provides support around the clock so you get the answers you need when you need them. Software support, product installations and upgrades, and administration services are all available from Parallels.

Parallels Virtualization Product

Support and services for Parallels virtualization products can be applied to incidents that occur for Parallels Virtuozzo Containers, Parallels Server Bare Metal, and Parallels Cloud Server.

Support Options
Parallels Virtualization Product Installation $149.99 Buy Now!
Per Incident Support (?) $74.99
Buy Now!

Parallels Business Automation Standard

Parallels Business Automation Standard is a pre-integrated billing and hosting automation solution for hosting providers entering the hosting business, growing beyond current systems or requiring a more advanced billing and automation solution.

Support Options
Parallels Business Automation Standard Per Incident Support (?) $149.99 Buy Now!

Parallels Operations Automation

Support Options

Per-Incident Support (?)

$250 Buy Now!

Support Bundle: 10-Tickets for Parallels Automation (1 Year Expiration)

$2500 Buy Now!

Business Automation Enterprise

Support Options

Per-Incident Support (?)

$250 Buy Now!

Support Bundle: 10-Tickets for Parallels Automation (1 Year Expiration)

$2500 Buy Now!

Parallels Plesk

Annual Software Maintenance (SUS) Renewal & Reinstatement (Perpetual Licenses Only)
Parallels Plesk 'Plus' - SUS for Unlimited Domains Renewal $199.99 Buy Now!
Parallels Plesk 'Plus' - SUS for Unlimited Domains Reinstatement $519.99 Buy Now!
Parallels Plesk - SUS for 10 Domains Renewal $24.99 Buy Now!
Parallels Plesk - SUS for 30 Domains Renewal $49.99 Buy Now!
Parallels Plesk - SUS for 100 Domains Renewal $99.99 Buy Now!
Parallels Plesk - SUS for 300 Domains Renewal $149.99 Buy Now!
Support Options
Plesk Per Incident Support (?) $74.99 Buy Now!

Plesk Product Installation (per server)

Before you request the Plesk Product Installation, make sure that your server meets the Plesk Hardware & Software Requirements.

$149.99 Buy Now!

Plesk Upgrade Installation (per server)

Plesk Upgrade Installation service is only available for Plesk 7.5 and higher and must be on the same server. This option does not include upgrades from older versions or upgrades that include transfer to another server. Please contact Parallels Support for instructions on upgrading from older versions.

$299.99 Buy Now!

Parallels Helm Control Panel

To renew or reinstate SUS contracts, please contact our sales team

Support Options
Helm Control Panel Per Incident Support (?) $74.99 Buy Now!

Parallels H-Sphere

To renew or reinstate SUS contracts, please contact our sales team

Support Options
H-Sphere Per Incident Support (?) $74.99 Buy Now!

Parallels Web Presence Builder & Parallels SiteBuilder

This support option is only available for standalone Web Presence Builder, Web Presence Builder for cPanel, and standalone Parallels SiteBuilder installations.

Support of Web Presence Builder integrated along with Parallels Automation, Parallels Plesk and Parallels Plesk Automation is covered under the support options of these individual products.

Support Options
Per Incident Support (?) $74.99 Buy Now!

Buy Support Ticket Bundles

Support Ticket Bundles are vaild for the following Parallels Products:

  • Parallels Plesk
  • Parallels Virtuozzo Containers
  • Parallels Cloud Server
  • Parallels Server Bare Metal
  • Parallels H-Sphere
  • Parallels Helm
  • Parallels Confixx
  • Parallels SiteBuilder
  • Parallels Web Presence Builder
  • Parallels Virtual Automation
  • Parallels Expand (goes into End-of-Life on June 9, 2013)
Support Options
Support Bundle: 10-Tickets (1 Year Expiration) $599.00 Buy Now!
Support Bundle: 20-Tickets (1 Year Expiration) $1099.00 Buy Now!
Support Bundle: 50-Tickets (1 Year Expiration) $2499.00 Buy Now!

What is a Support Incident?

A standard support incident is defined as a customer technical issue where support is provided by Parallels Customer Support in scope of: /support/policy/support-scope/ Please note the per-incident support cost does not cover any administrative services, requests for services installation or configuration which will be billed separately if necessary and agreed upon by both parties. An incident can span multiple communications between Parallels and customer. A per-incident support contact cannot be divided into subordinate parts addressing multiple unrelated issues.

After we have confirmed your payment, you will receive an e-mail with instructions how to use the support incident. Entering a license key number above is optional when purchasing this type of support. Please note that your support incident payment is non-refundable once a ticket has been opened and a member of Parallels Support commences work on a resolution.

Additional Support Information

We provide phone support for questions about product functionality, prices for products and known issues covered in Parallels knowledgebase. Complex issues requiring investigation of the problem and work of Parallels technical support engineers on customer’s server(s) can be reported by phone support owners on the phone. Further work of Parallels technical support staff takes place offline. At customer’s request updates on work progress can be received either by phone or e-mail.

Incident Deducting Policy

If you have a support contract that includes a limited number of incidents, one incident will be deducted from the contract when you create a ticket via our ticketing system or call center.

Parallels credits either a support incident for those customers, who have a support account, or provides a refund of the payment made if the customer’s issue turns out to be a bug not previously known documented as bug.

If the issue is a known bug that is documented in the public KB then the refund policy does not apply.

Tickets submitted to Parallels Customer Service regarding purchase or licensing issues will not be deducted from your support contract.

Parallels Software Update Service (SUS) Details