OpenVZ Maintenance Partnership

The OpenVZ maintenance partnership program provides bug resolution support and feature development to the OpenVZ community. The maintenance partnership has a small annual fee and provides two benefits to partnership members.

  • Submit up to10 high priority bugs per year. These bugs will be placed at the highest priority level in the development stack.
  • Submit a feature request(s) which will be reviewed by the Parallels engineering team. They will provide an implementation estimate.

Prioritized Bug Resolution
Per Ticket Request for a Support Incident

As a member of the Maintenance Partnership you will be able to purchase OpenVZ 10-ticket packages that will allow you to submit bug requests as a support incident through our bug tracking system.

A ticket request is a notification from a customer to Parallels of a technical issue or a request for product enhancement. A single ticket does not apply to multiple or unrelated issues. Separate ticket requests must be submitted for each separate incident/issue. Tickets must be purchased in increments of 10 tickets. Tickets are non-refundable and are valid for one year from the date of purchase. Unused tickets cannot be carried over to new purchases for additional tickets.

Submission of a ticket request does not guarantee that the reported incident/issue will be resolved.  Each time a ticket has been submitted to Parallels, one ticket will be deducted from the total number of purchased tickets.

After Parallels confirms payment, you will receive an email with instructions regarding how to submit a ticket request.

Feature Implementation Requests

If you would like to have a new feature or capability added to OpenVZ, you can submit a description of this feature directly to our engineering team. We will work with you to clarify the requirements and implementation options and provide an implementation estimate and a schedule.

Join the OpenVZ Maintenance Partnership

To enroll in the OpenVZ Maintenance Partnership Program and purchase a 10-ticket support incident package, click on the Sign Up Now button below to be connected to the Parallels online store. 

     

Submit a Bug

To submit a bug or ticket request, click the Submit a Bug button below.  In the drop down list, select OpenVZ in the product section. You must have a valid support code to submit a ticket.

     

Request a New Feature

To request a new feature for OpenVZ, submit a description directly to our engineering team for an implementation estimate.

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