Kurskatalog

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Automation – Associate Level

Training Options

  1. Customer Service Role-BasedOnsite Training, 16 hours, up to 12 users
    Online Training, 8 hours, up to 12 users

    Course materials: Student’s Guide, Student’s Lab Guide
    Summary: In this course, you’ll learn how to manage Service Provider customers, from common requests, account management, subscription and provisioning assistance, and other related customer maintenance and support assistance.
    Training is meant for: Customer-facing personnel who assist customers via phone, email, store, etc. Personnel are not required to have a technical background, and they are not assumed to be responsible for day-to-day management of the platform.

    Module 1: Parallels Automation Essentials

    • Brief introduction to the PA system, accounts, and users structure and hierarchy.
    • Provisioning services via the online store.
    • Introduction to order processing, status descriptions, etc.
    • Subscription basics including billing and lifecycle.
    • Managing tasks and events in PA.
    • Using PA system tools for monitoring.

    Module 2: Managing Accounts in the Customer Control Panel

    • Introduction to account management via the customer control panel.
    • Configuring payment methods and monitoring financial reports.
    • Supporting domain management.
    • Subscription management, including upgrades, renewals, etc.
    • Managing help desk and support requests.

    Module 3: Service Operations in the Provider Control Panel

    • Modifying and monitoring customer accounts.
    • Provider subscription management, including changing and cancelling subscriptions, etc.
    • Billing management to apply credit terms, explain billing concepts, etc.
    • Managing notification options in the system.

    Module 4: Support Activities

    • Introduction to help desk tools available.
    • Overview of a support ticket lifecycle.
    • Basic order, payment, and task troubleshooting on common customer requests.
    • Overview of most common customer requests and tasks.

    Prerequisites
    Prior to attending this course, you must complete the following online training:

    • Introduction to Parallels Automation (PA), 12-part curriculum of eLearning courses
  2. Finance Role-BasedOnsite Training, 8 hours, up to 12 users
    Online Training, 4 hours, up to 12 users

    Course materials: Student’s Guide, Student’s Lab Guide
    Summary: In this course, you’ll learn how to manage Finance operations in PA, from common tasks, account management, sales and financial settings, and other related finance reporting activities.
    Training is meant for: Finance or Billing personnel. Personnel are not required to have a technical background, and they are not assumed to be responsible for day-to-day management of the platform.

    Module 1: Finance Essentials

    • Brief introduction to the PA system, accounts, and users structure and hierarchy.
    • Managing financial documents in the system.
    • Payment processing configuration and settings.

    Module 2: Financial Operations

    • Managing payment options including adding and applying payments, payment reversal, etc.
    • Operating refunds, credit memos, and processing charge-backs.
    • Day-to-day billing processes and tasks.
    • In-depth review of PA reports and features.

    Module 3: Advanced Operations

    • Configuring sales and financial settings, including credit and service terms, customer classes, etc.
    • Managing the fraud screening workflow.
    • Configuring and assigning taxes.

    Prerequisites
    Prior to attending this course, you must complete the following online training:

    • Introduction to Parallels Automation (PA), 12-part curriculum of eLearning courses
  3. Product Management/Marketing Role-BasedOnsite Training, 8 hours, up to 12 users
    Online Training, 4 hours, up to 12 users

    Course materials: Student’s Guide, Student’s Lab Guide
    Summary: In this course, you’ll learn how to manage Marketing operations in PA, from common tasks, the product development process, billing models, creating service offerings, configuring service templates and plans, and discounts/promotions, etc.
    Training is meant for: Product development/Marketing personnel. Personnel are not required to have a technical background, and they are not assumed to be responsible for day-to-day management of the platform.

    Module 1: Product Development Essentials

    • Brief introduction to the PA system, accounts, and users structure and hierarchy.
    • Reviewing the components of an offering, including resources, service templates, and service plans.
    • Configuring billing and subscription options.
    • Creating basic products that include general parameters, billing options, and subscription periods.

    Module 2: Service Offer Configuration

    • Identifying the importance and use of resources.
    • Configuring bundled resources into service templates.
    • Configuring service templates into service plans that can be sold.

    Module 3: Marketing Operations

    • Configuring discounts and promotions.
    • Using PA tools for campaigns, trial offers, and other related services
    • Using PA tools for marketing analysis like subscriptions by plan, customer growth, and churn, etc.

    Prerequisites
    Prior to attending this course, you must complete the following online training:

    • Introduction to Parallels Automation (PA), 12-part curriculum of eLearning courses
  4. Sales Role-BasedOnsite Training, 8 hours, up to 12 users
    Online Training, 4 hours, up to 12 users

    Course materials: Student’s Guide, Student’s Lab Guide
    Summary: In this course, you’ll learn how to manage Sales operations in PA, from common tasks, the purchase flow, purchasing options, order management, payment management, and overall account management, etc.
    Training is meant for: Sales/Sales support personnel. Personnel are not required to have a technical background, and they are not assumed to be responsible for day-to-day management of the platform.

    Module 1: Sales Essentials

    • Brief introduction to the PA system, accounts, and users structure and hierarchy.
    • Managing the purchase flow within the customer control panel.
    • Service plans and other purchasing configuration and options.

    Module 2: Sales Agent Operations

    • Managing orders including order types, statuses, and queues, etc.
    • Managing and monitoring payment processing and statuses.
    • Refund overview.
    • Subscription and customer management and lifecycle.

    Module 3: Advanced Sales Operations

    • Configuring and managing the fraud screening workflow.
    • Product discounts and promotions.
    • Sales reporting options.

    Prerequisites
    Prior to attending this course, you must complete the following online training:

    • Introduction to Parallels Automation (PA), 12-part curriculum of eLearning courses

Automation – Professional Level

Training Options

  1. APS Development & Implementation AdministrationOnsite Training, 16 hours, up to 12 users

    Course materials: Student’s Guide, Student’s Lab Guide
    Summary: In this course, you’ll learn how the SaaS business model is accomplished through the Application Packaging Standard (APS) offering, what the value proposition of APS is to your Parallels Automation (PA) platform, and how to package, deploy, and sell your APS-packaged applications in PA.
    Training is meant for: Hosting service provider and reseller staff responsible for developing and implementing packaged applications via the PA platform.

    Module 1: APS Overview

    • Outline the SaaS application life-cycle and APS package structure
    • Introduce the available provisioning types
    • Review application and service hierarchy
    • Outline the structure and components of a package

    Module 2: APS Essentials

    • Introduce and install available packaging tools (i.e., Eclipse, APS utility)
    • Analyze the use of Metadata and structure
    • Collect business requirements
    • Identify your package’s business scenario
    • Create a package: local shared hosting business scenario

    Module 3: External Application Scenario

    • Identify the components of an external integration package
    • Package an external integration application
    • Deploy an external application package
    • Identify all resources and provisioning requirements to sell the package
    • In-depth practice and lab exercises within the Lab environment

    Module 4: Advanced Application Scenarios

    • Review and package applications from the following business scenarios:
      • Mult-user external
      • Verification of user input
      • Localization and branding
      • Domain integration
      • Mailbox integration
      • Application Counters
      • Action Links
    • Deploy
    • Identify all resources and provisioning requirements to sell the package
    • In-depth practice and lab exercises within the Lab environment

    Module 5: APS Certification

    • Overview of the APS certification process and requirements
    • Review best practices
    • Managing APS packages in PA
    • How to use troubleshooting tools (i.e., APS Plug-in, APS Player, etc.)
    • Basic troubleshooting scenarios
    • In-depth practice and lab exercises within the Lab environment

    Prerequisites

    • Understanding of XML and JSON schemas
    • Understanding of PHP, HTML5, and Java script development and general use of APIs
    • Parallels Operations Automation Admin Training (at least the SaaS module)
    • Parallels Business Automation Admin Training (at least the use of service templates and service plans)
  2. Parallels Automation AdministrationOpen Enrollment

    Course materials: Student’s Guide, Student’s Lab Guide
    Summary: In this course, you’ll learn to administer a highly-scalable, multi-server, multi-platform environment, using Parallels Automation. You’ll learn about the product’s features, functions, configuration, and maintenance, with step-by-step instructions. You’ll also participate in extensive hands-on lab training, where you’ll be able to practice administering hosting service provider (HSP) sites.
    Training is meant for: Hosting service provider and reseller staff responsible for system and business administration, accounting, and partner management based on the Parallels Automation solution, including initial configuration, integration with external provisioning systems, and day-to-day operations dealing with accounts, billing documents, service templates, service plans, subscriptions, and resources.

    Module 1: Product Overview

    • Brief introduction to the system infrastructure and its integration with external provisioning systems through gates.
    • Security components: accounts, users, roles, and privileges.
    • User interface.
    • Provisioning concepts based on service plans, subscriptions, and order processing.
    • Billing system: documents, modes, resource billing, and provisioning.
    • Payment processing: processing centers, payment systems, and payment methods.
    • Walk-through of a sample process, including purchase of a service, billing, provisioning, and management.

    Module 2: General System Configuration

    • Introduction to management features provided by control panel.
    • Setting up provisioning infrastructure.
    • Configuring credit terms and service terms.
    • Product configuration settings: service templates, resources, and service plans.
    • Configuring price components, discounts, promotions, and taxes.
    • Setting up the e-commerce online store.

    Module 3: Operations Management

    • Order processing automation.
    • Order flow, flow templates, order types, order handlers, and order queues.
    • Subscription management: properties, daily billing process, and upgrades and downgrades.
    • Event management.
    • Notification types, methods, and templates.
    • Customer care by means of both individual and mass operations.
    • Setting up and operating a trouble-ticket-based help desk system.

    Module 4: Security System

    • Protection methods.
    • Authentication strength control.
    • User roles and privileges.
    • Fraud screening.
    • Secure storage.
    • SSL protocol and firewall settings.

    Module 5: Customer Functionality

    • Control panels for managing domains, subscriptions, finance documents, and contacts.
    • Managing hosted systems and their resources.

    Module 6: Channel Management (optional)

    • Preparing the system for reselling HSP resources.
    • Setting up reseller-specific service templates and service plans.
    • Billing approaches based on reseller’s own merchant account or provider’s account.
    • Reseller activity.

    Module 7: System Maintenance

    • Backing up and restoring.
    • System customization.
    • Online store customization.
    • Performance management.
    • Troubleshooting tools.

    Lab Module 8: Product Overview

    • Creating an Administrative User
    • Examining the System Infrastructure
    • Examining the Provisioning Components
    • Subscribing to a Service Plan

    Lab Module 9: General System Configuration

    • Setting DNS
    • Setting Credit Terms and Service Terms
    • Creating a Service Plan
    • Setting Discounts and Promotions
    • Publishing a Service Plan

    Lab Module 10: Operations Management

    • Order Queues and Provisioning Queues
    • Subscription Upgrades
    • Event Customization
    • Setting Up Notifications
    • Customer Care

    Prerequisites
    You should be familiar with:

    • Principles of hosting services
    • Basic knowledge of Linux
    • Basic command-line utilities
    • Principles of networking technologies
    • Domain Name System

    It will also be helpful to be familiar with:

    • Parallels Operations Automation
    • Parallels Virtuozzo Containers
    • Parallels Plesk Panel
  3. Parallels Business Automation AdministrationOnsite Training, 16 hours, up to 12 users
    Online Training, 8 hours, up to 12 users

    Course materials: Student’s Guide, Student’s Lab Guide
    Summary: In this course, you’ll learn to administer a highly-scalable, multi-server, multi-platform environment, using Parallels Business Automation. You’ll learn about the product’s features, functions, configuration, and maintenance, with step-by-step instructions. You’ll also participate in extensive hands-on lab training, where you’ll be able to practice administering hosting service provider (HSP) sites.
    Training is meant for: Hosting service provider and reseller staff responsible for system and business administration, accounting, and partner management based on the Parallels Business Automation solution, including initial configuration, integration with external provisioning systems, and day-to-day operations dealing with accounts, billing documents, service templates, service plans, subscriptions, and resources.

    Module 1: Product Overview

    • Brief introduction to the system infrastructure and its integration with external provisioning systems through gates.
    • Security components: accounts, users, roles, and privileges.
    • User interface.
    • Provisioning concepts based on service plans, subscriptions, and order processing.
    • Billing system: documents, modes, resource billing, and provisioning.
    • Payment processing: processing centers, payment systems, and payment methods.
    • Walk-through of a sample process, including purchase of a service, billing, provisioning, and management.

    Module 2: General System Configuration

    • Introduction to management features provided by control panel.
    • Setting up provisioning infrastructure.
    • Configuring credit terms and service terms.
    • Product configuration settings: service templates, resources, and service plans.
    • Configuring price components, discounts, promotions, and taxes.
    • Setting up the e-commerce online store.

    Module 3: Operations Management

    • Order processing automation.
    • Order flow, flow templates, order types, order handlers, and order queues.
    • Subscription management: properties, daily billing process, and upgrades and downgrades.
    • Event management.
    • Notification types, methods, and templates.
    • Customer care by means of both individual and mass operations.
    • Setting up and operating a trouble-ticket-based help desk system.

    Module 4: Security System

    • Protection methods.
    • Authentication strength control.
    • User roles and privileges.
    • Fraud screening.
    • Secure storage.
    • SSL protocol and firewall settings.

    Module 5: Customer Functionality

    • Control panels for managing domains, subscriptions, finance documents, and contacts.
    • Managing hosted systems and their resources.

    Module 6: Channel Management (optional)

    • Preparing the system for reselling HSP resources.
    • Setting up reseller-specific service templates and service plans.
    • Billing approaches based on reseller’s own merchant account or provider’s account.
    • Reseller activity.

    Module 7: System Maintenance

    • Backing up and restoring.
    • System customization.
    • Online store customization.
    • Performance management.
    • Troubleshooting tools.

    Lab Module 8: Product Overview

    • Creating an Administrative User
    • Examining the System Infrastructure
    • Examining the Provisioning Components
    • Subscribing to a Service Plan

    Lab Module 9: General System Configuration

    • Setting DNS
    • Setting Credit Terms and Service Terms
    • Creating a Service Plan
    • Setting Discounts and Promotions
    • Publishing a Service Plan

    Lab Module 10: Operations Management

    • Order Queues and Provisioning Queues
    • Subscription Upgrades
    • Event Customization
    • Setting Up Notifications
    • Customer Care

    Prerequisites
    You should be familiar with:

    • Principles of hosting services
    • Basic knowledge of Linux
    • Basic command-line utilities
    • Principles of networking technologies
    • Domain Name System

    It will also be helpful to be familiar with:

    • Parallels Operations Automation
    • Parallels Virtuozzo Containers
    • Parallels Plesk Panel
  4. Parallels Operations Automation AdministrationOnsite Training, 8 hours, up to 12 users
    Online Training, 4 hours, up to 12 users

    Course materials: Student’s Guide, Student’s Lab Guide
    Summary: In this course, you’ll learn how to administer a highly scalable, multi-server, multi-platform environment using Parallels Operations Automation. You’ll learn about the product’s features, functions, configuration, and maintenance, with step-by-step instructions.
    Training is meant for: Hosting service providers and reseller staff responsible for system and business administration, accounting, and partner management including initial configuration, integration with external hosting systems, and day-to-day operations dealing with accounts, resources, service templates, and subscriptions provisioned on various external provisioning systems.

    Module 1: POA Concepts

    • Brief introduction to POA.
    • Main management subsystems.
    • Security components: accounts, users, roles, and privileges.
    • User interface.
    • Provisioning concepts based on resource classes, resource types, service templates, and subscriptions.
    • Classification of hosts.
    • Provisioning methods and flow.
    • Introduction to architectural specifics: multilayer structure, components, and component interconnection.

    Module 2: Data Center Infrastructure

    • Foundation of the hosting business.
    • Types of hosts.
    • IP management.
    • DNS management.
    • Package management.
    • Service deployment workflow.

    Module 3: System Maintenance

    • System configuration and customization: system properties and customer control panel.
    • Backup and restore tools.
    • Task management.
    • Event management.
    • Notification management.
    • Monitoring tools.
    • Troubleshooting tools.

    Prerequisites
    You should be familiar with:

    • Foundational knowledge of Linux and Windows (depending on your platform)
    • Basic knowledge of hosted applications
    • Basic knowledge of command-line utilities
    • Principles of networking technologies
    • Domain Name System

    It will also be helpful to be familiar with the following systems depending on business goals:

    • Parallels Virtuozzo Containers
    • Parallels Plesk Panel
    • Parallels Plesk Sitebuilder
  5. Parallels Business Automation StandardOnsite Training, 1 day, up to 12 users
    Online Training, 8 hours, up to 12 users

    Course materials: Student’s Guide
    Summary: In this course, you’ll learn about the main features of Parallels Business Automation Standard (PBAS), with step-by-step instructions and extended lab exercises. You’ll learn how to administer a multi-server, multi-platform environment using Parallels Business Automation Standard and will practice administering hosting service provider sites.
    Training is meant for: Hosting service provider and reseller staff responsible for system and business administration, accounting, and partner management based on the Parallels Business Automation Standard solution including initial configuration, integration with external hosting systems, and day-to-day operations covering accounts, billing documents, hosting plans, subscriptions, and resources.

    Prerequisites
    You should be familiar with:

    • Principles of hosting services
    • Basic knowledge of Linux
    • Basic command line utilities
    • Principles of networking technologies

    Course Content

    Introduction
    Brief introduction to issues faced by hosting providers and a description of the features and advantages PBAS.

    Architecture Overview
    Introduction to hosting service provider site. Description of a typical PBAS deployment, including integration with Parallels Virtuozzo Containers, Parallels Plesk Panel, Sitebuilder, and dedicated servers. Brief introduction to the PBAS structure, including the account hierarchy and administration tools.

    Initial Implementation
    Basic operations using the Provider Control Center. Initial service settings, including IP pool allocation, name server assignment, domain registration, use of Parallels Virtuozzo Containers hardware node, Parallels Plesk Panel server registration, and OS template and application template installation. On-line payment system settings. Hosting plan creation and provisioning via the online store. Customer subscriptions. Payment process.

    System Administration
    Security system. Domain administration. External server management, including Parallels Virtuozzo Containers, Parallels Plesk Panel, Parallels Plesk Sitebuilder, and dedicated servers. License administration.

    Business Administration
    Billing system setup, including payment processing features, payment plug-in modules, credit card and bank transfer processing, recurring billing, fraud protection, credit terms, partner levels, discounts, promotions, and taxation. Commerce activity, involving creating and selling various hosting plans. Document processing. Marketing activity.

    Channel Management
    Preparing the system for reselling provider resources. Creating channels manually and on-line. Provider and reseller activities.

    Customer Functionality
    Working with the customer control panel and mail-user My Control Panel. Account, system, and site administration. Parallels Plesk Panel resource management. Building Web sites with Parallels Plesk Sitebuilder. Working with trouble tickets.

    Event Management
    Tracking events and planning actions based on events.

    System Maintenance
    VPS maintenance: backing up and restoring, repairing, destroying, and migrating. Service level management. Integration tools. Help desk. Parallels Business Automation customization. Troubleshooting tools.

  6. Parallels Plesk AutomationOnsite Training, 2 days, up to 12 users
    Online Training, 8 hours, up to 12 users

    Course materials: Student Reference Guide, with Lab Exercises
    Summary: In this course, you’ll learn how to configure and maintain the PPA system to suit your individual business needs.

    Learn to:

    • Distinguish roles of elements within the PPA business logic model
    • Complete day-to-day operations
    • Perform product installation
    • Perform initial configuration of PPA for service provisioning
    • Manage accounts in PPA
    • Configure PPAB

    Training is meant for: Front-line personnel, operations and administrators who perform deployment and maintenance of PPA. These personnel are required to have a technical background, and they are assumed to be responsible for the day-to-day management of the platform.

    Prerequisites
    You should be familiar with:

    • Principles of Linux/UNIX or Windows administration (depending on your platform)
    • Internet hosting technologies, tasks, and procedures, including:
      • Principles of hosting services
      • Principles of networking technologies
      • Principles of database management

Automation – Expert Level

Training Options

  1. Parallels Business Automation AdministrationOnsite Training, 16 hours, up to 12 users
    Online Training, 8 hours, up to 12 users

    Duration: 24 hours
    Course materials: Student’s Guide, Student’s Lab Guide
    Summary: In this course, you’ll learn to plan, implement, administer, and support your PA environment. After attending this course, you will be able to maintain the system using both the graphic user interface and special command line tools designed for IT/Admin/Support personnel. In addition, you will be able to identify the structure of the system, its database tables, configuration files, and log files. Finally, you will be able to perform advanced troubleshooting within the platform (note: If expert certification is achieved, this will allow you to bypass Parallels Tier 1 Support for all tickets and issues).
    Training is meant for: Hosting service provider and reseller staff responsible for system and business administration, accounting, partner management, support, and system maintenance based on the Parallels Automation solution.

    Module 1: System Setup

    • Advanced installation of PBAE concepts.
    • Use of application, database, and store hosts.
    • Post-installation configuration instructions.
    • Integrating PBA with POA and external products.
    • System startup and related activities.

    Module 2: Architecture Overview

    • Introduction to the management platform, Stellart.
    • Overview of infrastructure and application containers, including how retainers interact.
    • Configuring and working with log files and the log analyzer.
    • Review business logic, database management, and resolving object dependencies.
    • Manage time conversion, performance management, table archives, and database management.
    • Setting up and operating the online store via Smarty Technology.
    • Interrelation between business and presentation logic, PGP template engine, and online store(s).

    Module 3: Task Management

    • Identify database schema.
    • Manage event-related components (i.e., event types, handlers, methods, and attributes).
    • Review task management containers.
    • Operate conditional tasks and default values of parameters.

    Module 4: Order Processing

    • Overview of client’s order processing flow.
    • Review conditional transitions and transition chains.
    • Review primary steps in the sales and payment order processing.
    • Identify fraud screening configuration and results.

    Module 5: Payment Processing

    • Overview of payment system options and configuration.
    • Review payment methods.
    • Outline E-commerce data structure, plug-in interface for credit card, redirect, band account, check/cache, and Bankgiro/Postgirl payments.
    • Define refund processing.

    Module 6: Service Provisioning

    • Review various service gates available: POA, SSL, license key, reseller management service, and custom systems.
    • Provision new service templates, parameters, event types, and handlers.
    • Provision processes, new subscriptions, and resource upgrades.

    Module 7: Domain Management

    • Review domain components: DNS configuration, domain zones, service templates, domain contracts, and checkout parameters.
    • Use domain registration plug-ins.
    • Outline provisioning infrastructure.
    • Identify how PBA and POA interact, including domain registration, transfer, and renewal workflow.

    Prerequisites
    You should be familiar with:

    • POA Admin course
    • PBA Admin course
    • Basic knowledge of Linux
    • Basic command-line utilities
    • Principles of networking technologies
    • Domain Name System
  2. Parallels Business Automation Advanced AdministrationOnsite Training, 24 hours, up to 12 users
    Online Training, 12 hours, up to 12 users

    Course materials: Student’s Guide, Student’s Lab Guide
    Summary: In this course, you’ll learn to plan, implement, administer, and support your PA environment. After attending this course, you will be able to maintain the system using both the graphic user interface and special command line tools designed for IT/Admin/Support personnel. In addition, you will be able to identify the structure of the system, its database tables, configuration files, and log files. Finally, you will be able to perform advanced troubleshooting within the platform (note: If expert certification is achieved, this will allow you to bypass Parallels Tier 1 Support for all tickets and issues).
    Training is meant for: Hosting service provider and reseller staff responsible for system and business administration, accounting, partner management, support, and system maintenance based on the Parallels Automation solution.

    Module 1: System Setup

    • Advanced installation of PBAE concepts.
    • Use of application, database, and store hosts.
    • Post-installation configuration instructions.
    • Integrating PBA with POA and external products.
    • System startup and related activities.

    Module 2: Architecture Overview

    • Introduction to the management platform, Stellart.
    • Overview of infrastructure and application containers, including how retainers interact.
    • Configuring and working with log files and the log analyzer.
    • Review business logic, database management, and resolving object dependencies.
    • Manage time conversion, performance management, table archives, and database management.
    • Setting up and operating the online store via Smarty Technology.
    • Interrelation between business and presentation logic, PGP template engine, and online store(s).

    Module 3: Task Management

    • Identify database schema.
    • Manage event-related components (i.e., event types, handlers, methods, and attributes).
    • Review task management containers.
    • Operate conditional tasks and default values of parameters.

    Module 4: Order Processing

    • Overview of client’s order processing flow.
    • Review conditional transitions and transition chains.
    • Review primary steps in the sales and payment order processing.
    • Identify fraud screening configuration and results.

    Module 5: Payment Processing

    • Overview of payment system options and configuration.
    • Review payment methods.
    • Outline E-commerce data structure, plug-in interface for credit card, redirect, band account, check/cache, and Bankgiro/Postgirl payments.
    • Define refund processing.

    Module 6: Service Provisioning

    • Review various service gates available: POA, SSL, license key, reseller management service, and custom systems.
    • Provision new service templates, parameters, event types, and handlers.
    • Provision processes, new subscriptions, and resource upgrades.

    Module 7: Domain Management

    • Review domain components: DNS configuration, domain zones, service templates, domain contracts, and checkout parameters.
    • Use domain registration plug-ins.
    • Outline provisioning infrastructure.
    • Identify how PBA and POA interact, including domain registration, transfer, and renewal workflow.

    Prerequisites

    • Same as POA Advanced Admin course
  3. Parallels Operations Automation AdministrationOnsite Training, 8 hours, up to 12 users
    Online Training, 4 hours, up to 12 users

    Course materials: Student’s Guide, Student’s Lab Guide
    Summary: In this course, you’ll learn how to administer a highly scalable, multi-server, multi-platform environment using Parallels Operations Automation. You’ll learn about the product’s features, functions, configuration, and maintenance, with step-by-step instructions.
    Training is meant for: Hosting service providers and reseller staff responsible for system and business administration, accounting, and partner management including initial configuration, integration with external hosting systems, and day-to-day operations dealing with accounts, resources, service templates, and subscriptions provisioned on various external provisioning systems.

    Module 1: POA Concepts

    • Brief introduction to POA.
    • Main management subsystems.
    • Security components: accounts, users, roles, and privileges.
    • User interface.
    • Provisioning concepts based on resource classes, resource types, service templates, and subscriptions.
    • Classification of hosts.
    • Provisioning methods and flow.
    • Introduction to architectural specifics: multilayer structure, components, and component interconnection.

    Module 2: Data Center Infrastructure

    • Foundation of the hosting business.
    • Types of hosts.
    • IP management.
    • DNS management.
    • Package management.
    • Service deployment workflow.

    Module 3: System Maintenance

    • System configuration and customization: system properties and customer control panel.
    • Backup and restore tools.
    • Task management.
    • Event management.
    • Notification management.
    • Monitoring tools.
    • Troubleshooting tools.

    Prerequisites
    You should be familiar with:

    • Foundational knowledge of Linux and Windows (depending on your platform)
    • Basic knowledge of hosted applications
    • Basic knowledge of command-line utilities
    • Principles of networking technologies
    • Domain Name System

    It will also be helpful to be familiar with the following systems depending on business goals:

    • Parallels Virtuozzo Containers
    • Parallels Plesk Panel
    • Parallels Plesk Sitebuilder
  4. Parallels Operations Automation Advanced AdministrationOnsite Training, 24 hours, up to 12 users
    Online Training, 12 hours, up to 12 users

    Course materials: Student’s Guide, Student’s Lab Guide
    Summary: In this course, you’ll learn more about the Parallels Operations Automation (POA) portion of your PA solution. After attending this course, you will be able to maintain the system using both the graphic user interface and special command line tools designed for IT/Admin/Support personnel. In addition, you will be able to install PA, identify its core infrastructure, and perform advanced configuration and provisioning activities. Finally, you will be able to perform advanced troubleshooting within the platform (note: If expert certification is achieved, this will allow you to bypass Parallels Tier 1 Support for all tickets and issues).
    Training is meant for: Hosting service provider and reseller staff responsible for system and business administration, accounting, partner management, support, and system maintenance based on the Parallels Automation solution.

    Module 1: System Setup

    • Advanced installation of POA concepts.
    • Use of application, database, and store hosts.
    • Post-installation configuration instructions.
    • System startup and related activities.

    Module 2: POA Architecture

    • Introduction to PA core infrastructure.
    • Overview of management node software components and administration.
    • Manage hosts and scripting/application engagements.
    • Review presentation logic.
    • Overview of the PA database table and logic.
    • Setting up task management services and processes.
    • Review provisioning infrastructure.
    • Manage common infrastructure services.
    • Review the open APIs for integration.

    Module 3: POA Setup

    • Identify setup operations
    • Review hardware/software requirements for your solution.
    • Review POA deployment instructions for installation and configuration.
    • Manage POA update tasks.
    • Troubleshoot POA deployment issues.

    Module 4: System Maintenance

    • Overview of maintenance operations.
    • Review backup and restore tools and operations.
    • Identify system security management and tools.
    • Manage the Watchdog service.
    • Identify periodic maintenance operations.

    Prerequisites
    You should be familiar with:

    • POA Admin course
    • PBA Admin course
    • Basic knowledge of Linux
    • Basic command-line utilities
    • Principles of networking technologies
    • Domain Name System
  5. Parallels Plesk AutomationOnsite Training, 3 days, up to 12 users
    Online Training, 8 hours, up to 12 users

    Course materials: Student Reference Guide, with Lab Exercises
    Summary: In this course, you’ll learn the advanced skills you need to configure, maintain and effectively monitor the PPA infrastructure through best practices, and troubleshooting of simple issues, without the need of assistance from Parallels Support.

    Learn to:

    • Deploy PPA and update the PPA infrastructure to the most recent version
    • Perform quick installation on PCS, and how to integrate other software with PPA
    • Troubleshoot PPA installation, Service Nodes assignment and services common deployment failures
    • Install additional services on a Service Node, and check service nodes availability
    • Create custom Service Templates, and customize hosting services
    • Troubleshoot typical provisioning failures, and order provisioning typical failures
    • Perform bulk operations on PPA objects via scripts
    • Create custom Service Plans, and customize your Online Store
    • Transfer data to PPA from other hosting platforms

    Who will benefit from this course:
    Support engineers and Operations staff who are responsible for maintaining and supporting the PPA infrastructure. These personnel are required to have a technical background, and they are assumed to already be certified at the PPA Professional level.

    Prerequisites
    You should be familiar with:

    • Basic knowledge of Linux/Windows administration
    • Principles of hosting services
    • Principles of networking technologies
    • Principles of database management

Um eine Zertifizierung zu erhalten, müssen Sie alle erforderlichen Kurse für die gewünschte Zertifizierungsstufe abschließen und bestehen. Diese Kurse, an denen Sie vor Ort, online oder in manchen Fälle auch im Zuge einer offenen Schulung teilnehmen können, werden nachfolgend nach Zertifizierungsstufe sortiert aufgelistet.

Plesk – Professional Level

Training Options

  1. Parallels Plesk Panel 11.5Onsite Training, 2 days, up to 12 users
    Online Training, 8 hours, up to 12 users

    Course materials: Student’s Guide
    Course Overview
    By the time the attendees complete this training they will be able to operate Plesk 12.0 hosting platform with minimal assistance from Parallels.

    Who will benefit from this course

    • Web Professionals / Digital Agencies
    • Web Developers / App Developers
    • Web Administrators / IT Professionals

    Prerequisites
    Basic knowledge of internet technologies

    Course Content

    • Introduction
      Parallels Plesk overview, user interface
    • Website creation
      Hosting settings, File management, Web applications, Website security, Backing up and restoring data, Creating websites with Parallels Presence Builder, Lab exercises
    • Mail management
      Create and manage mail accounts, Mailing lists, Webmail and setting up desktop client, Domain mail service settings, Lab exercises
    • Hosting services
      Create and manage service plans, Subscribe customers to service plans, Create and manage customer accounts, Create and manage subscriptions, Lab exercises
  2. Parallels Plesk 12.0Onsite Training, 2 days, up to 12 users
    Online Training, 8 hours, up to 12 users

    Course materials: Student’s Guide
    Course Overview
    By the time the attendees complete this training they will be able to operate Plesk 12.0 hosting platform with minimal assistance from Parallels.

    Who will benefit from this course

    • Web Professionals / Digital Agencies
    • Web Developers / App Developers
    • Web Administrators / IT Professionals

    Prerequisites
    Basic knowledge of internet technologies

    Course Content

    • Introduction
      Parallels Plesk overview, user interface
    • Website creation
      Hosting settings, File management, Web applications, Website security, Backing up and restoring data, Creating websites with Parallels Presence Builder, Lab exercises
    • Mail management
      Create and manage mail accounts, Mailing lists, Webmail and setting up desktop client, Domain mail service settings, Lab exercises
    • Hosting services
      Create and manage service plans, Subscribe customers to service plans, Create and manage customer accounts, Create and manage subscriptions, Lab exercises

Plesk – Expert Level

Training Options

  1. Parallels Plesk 12.0Onsite Training, 2 days, up to 12 users
    Online Training, 8 hours, up to 12 users

    Course materials: Student’s Guide
    Course Overview
    By the end of this training all attendees will be able to install, secure, maintain, upgrade Plesk server and migrate accounts from other servers without assistance from Parallels support.

    Who will benefit from this course

    • Web Administrators / IT Specialists
    • Web Professionals
    • Web Hosting Providers
    • Technical support engineers

    Prerequisites
    Plesk Professional certification

    Course Content

    The course is offered in two variants: Linux and Windows. Both courses have same structure.

    • Installation
      Preparing server for installation, Installing Plesk, Troubleshooting, Lab exercises
    • Security
      Setting up password encryption & security policies, Setting up Fail2Ban (Linux course only), Setting up Web Application Firewall (Linux course only), Security Best Practices, Passing PCI DSS Compliance Test, Lab exercises
    • Hosting services
      Web services, Mail services, DNS services, Database services, Lab exercises
    • Backup & Restore
      Setting up regular backup schedule, Selective restore from backups, Best practices, Troubleshooting, Lab exercises
    • Updates & Upgrades
      Keeping Plesk up-to-date with micro-updates, Choosting upgrade path, Preapring for upgrade, Performing upgrade, Best Practices, Troubleshooting, Lab exercises
    • Transfer & Migration
      Purpose of Transfer & Migration Manager, Preparing for transfer, Performing transfer, Best practices, Troubleshooting, Lab exercises

Um eine Zertifizierung zu erhalten, müssen Sie alle erforderlichen Kurse für die gewünschte Zertifizierungsstufe abschließen und bestehen. Diese Kurse, an denen Sie vor Ort, online oder in manchen Fälle auch im Zuge einer offenen Schulung teilnehmen können, werden nachfolgend nach Zertifizierungsstufe sortiert aufgelistet.

Virtualization – Professional Level

Training Options

  1. Parallels Virtuozzo ContainersOnsite Training, 2 days, up to 12 users
    Online Training, 8 hours, up to 12 users

    Course materials: Student’s Guide, Student’s Lab Guide
    Summary:
    In this course, you’ll learn how to configure Parallels Virtuozzo Containers, explore its options and operating modes, learn the product’s features and functions, and participate in extensive hands-on lab training.
    Training is meant for:
    System administrators who are responsible for managing the day-to-day operations of servers running Parallels Virtuozzo Containers, including creating, configuring, and migrating Containers, and other management operations in the virtual environment.

    Prerequisites
    You should be familiar with:

    • Principles of Linux or Windows administration (depending on your platform)
    • Basic command-line utilities
    • Networking technologies, utilities, and configuration files

    Course Content

    • Parallels Virtuozzo Containers Overview
      Introduction to Parallels Virtuozzo Containers. Main features. Typical range of applications.
    • Installation and Licensing
      Hardware and software requirements. Installation procedure. Licensing principles.
    • Basic operations
      Getting-started: creation of Containers; basic operations with Containers. This topic is useful for system administrators who are not yet familiar with Parallels Virtuozzo Containers technology.
    • Graphical Management Tools
      Using Parallels Virtual Automation to manage hardware nodes, Containers, and enterprise level virtualization infrastructure.
    • Template Management
      Template management in Parallels Virtuozzo Containers. Classification of templates. EZ and standard templates. Installation of template-based applications on host and Container levels. Creating new templates.
    • Resource Management
      Managing resources used by Containers. QoS parameters. UBC and vSwap modes.
    • Network Configuration
      Routed and bridged modes. VLAN technology in Parallels Virtuozzo Containers. Using GUI and command line to set up different network modes.
    • Miscellaneous
      A variety of additional topics, including providing access to host files from Containers, cluster technology, SNMP monitoring, and setting firewalls.
  2. Parallels Cloud ServerOnsite Training, 2 days, up to 12 users
    Online Training, 8 hours, up to 12 users

    Course materials: Student Reference Guide, Student’s Lab Guide
    Summary: In this course, you’ll learn how to perform initial deployment and further day-to-day activities of Parallels Cloud Server and Parallels Cloud Storage infrastructure, troubleshoot issues and generic maintenance.
    Training is meant for: Front-line technical personnel who deal with Parallels virtualization infrastructure. Personnel are required to have a basic technical background.

    Prerequisites
    You should be familiar with:

    • Principles of Linux administration
    • Basic command-line utilities
    • Networking technologies, utilities, and configuration files

Virtualization – Expert Level

Training Options

  1. Parallels Virtuozzo ContainersOnsite Training, 1 day, up to 12 users
    Online Training, 8 hours, up to 12 users

    Course materials: Student’s Guide
    Summary: In this course, you’ll learn the in-depth skills you need to plan and maintain the virtual infrastructure, update Parallels Virtuozzo Containers hosts, and perform various management operations at the enterprise level. Training is meant for:
    Support engineers who are responsible for installing and maintaining enterprise level virtual infrastructure and Parallels Virtuozzo Containers in a hosting automation environment.
    Virtualization and hosting architects who are responsible for implementing enterprise level virtualization solutions and virtual private server hosted solutions based on Parallels Virtuozzo Containers capabilities.

    Prerequisites
    You should have completed the Parallels Virtuozzo Containers Administration course and be familiar with:

    • Linux or Windows Server administration (depending on your platform)
    • Command-line utilities
    • TCP/IP and either Windows networking or Linux network utilities and configuration files (depending on your platform)

    Course Content

    Linux Course

    • Installation and Upgrade
      Linux tools for checking hardware and software prerequisites. Unattended installation. Selective updates. Local update repository. Un-installation.Troubleshooting tools.
    • Foundation
      OS virtualization. Host-level processes and configuration. Management infrastructure. Inside operations with Containers. Mass operations.Troubleshooting.
    • File System and Package Management
      Virtuozzo file system. Container layout. Symbolic links and magic files. NFS mount. EZ template specifics. Local package repository. Creating and upgrading standard templates.Troubleshooting.
    • Resource Management
      System resources in UBC mode and vSwap mode. Linux and Parallels Virtuozzo Containers resource monitoring tools. Troubleshooting.
    • Network Management
      Virtualization levels. Firewall setup. VPN for Containers. SSL setup. Troubleshooting.
    • Migration
      Checkpoint mechanism. Live migration of Containers, differentiated by template types. P2V and V2P migrations. Troubleshooting.
    • Cluster Technology
      Step-by-step instructions for failover and data-sharing clusters in Parallels Virtuozzo Containers.

    Windows Course

    • Installation, Update, and Migration
      Hardware and system requirements. Installation procedure. Parallels Virtuozzo Containers and Windows update servers. Update algorithm.
    • Template Management
      Template management. Customizing the creation of application templates. Windows Server 2008 roles and application templates.
    • Virtual Network
      NAT technology in Parallels Virtuozzo Containers. VPN for Containers. Offloading networks.
    • Performance Management and Adjustment
      CPU resources. Dynamic v-CPUs. CPU pools. NUMA support. Memory pools. Space management with different types of disks.
    • Cluster Technology
      Detailed information about supported clustered technologies. Step by step instructions for failover clusters in Parallels Virtuozzo Containers. Container-level clusters. NLB clusters.
    • Troubleshooting
      Alert management. ID lookup for Containers and processes. Probable issues and solutions.
  2. Parallels Cloud ServerOnsite Training, 3 days, up to 12 users
    Online Training, 15 hours, up to 12 users

    Course materials: Participant Guide
    Summary: In this course, you’ll learn how to configure and maintain Parallels Cloud Server and Parallels Cloud Storage infrastructure with the minimal assistance of Parallels Support. You will be able to apply best practices for Parallels Cloud Server, Parallels Cloud Storage and virtual environments configuration to increase the performance and minimize the risk of failure.

    Training is meant for: Technical personnel who deal with Parallels virtualization infrastructure. Personnel are required to have a basic technical background and Parallels Cloud Server Professional Certification.

    Prerequisites

    You should be familiar with:

    • Principles of Linux administration
    • Basic command-line utilities
    • Networking technologies, utilities, and configuration files

    Successfully pass Parallels Cloud Server Professional Certification.

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